POLICIES

Our venues are family friendly, and we value the opportunity to provide a safe and fun experience for children and those under the age of 18 years.

1. All Children and those under the age of 18 years must be accompanied by an adult while onthe Club premises
   1. The accompanying adult must meet the requirements of being the Responsible Adult who will always supervise children and those under the age of 18 years while on premises.
   2. The Responsible Adult is over the age of 18 years old and must be;
      1. A parent or guardian
      2. The spouse or de facto of the underage person
      3. A family member responsible for their care
      4. The responsible teacher or coach of a school or sports group
2. Restricted areas are clearly marked at their entry point, all restricted areas are not accessible by Children or those under the age of 18 years in accordance with licensing restrictions or legislation and include:
   1. Gaming Areas
   2. TAB Areas
   3. Bars
3. Unrestricted areas are accessible by children or those under 18 years in the company of a Responsible Adult and include:
   1. Event Rooms
   2. Dining Areas
4. Entertainment is restricted to Adults Only unless the type of entertainment is for children or otherwise stated.
5. During the hours from 12am until close of the club children or those under the age of 18 years old must be off the club premises (exceptional circumstance may be approved by management or for a private event).
6. No entry to children or those under the age of 18 years old will be permitted after 10.30pm.
7. Dress Code for children or those under 18 years of age must be neat and tidy, footwear must be worn at all times.
8. Children and those under the age of 18 years must behave in a manner that is not disruptive or aggressive, the Responsible Adult is to ensure any direction from management regarding behaviour is addressed.
9. Should the Responsible Adult not ensure these policies are adhered to or leave children unaccompanied, including in the car park they may be asked to leave the club and face disciplinary action.

Our venues are a great place for social gatherings and provide a safe space for members and guests to relax and enjoy some leisure time. Responsible Service of alcohol is a focus of our team to ensure everyone can enjoy our facilities and avoid consumption that may lead to drunkenness, driving under the influence, anti-social behaviour, or underage consumption.

Responsible Service of Alcohol practices at our venues include:

• Preventing underage drinking
  • Request Proof of age as required, if patrons appear under the age of 25 our team have been instructed to ask for I.D.
  • Acceptable Proof of age includes current photo driver’s licence, passport, NSW photo card, Keypass identity card or proof of age card as detailed in the Australian ID Checking Guide.
  • Underage patrons are not permitted to consume any products associated with a product class of others containing alcohol including those with 0% alcohol, including beer, wine or mocktails.
• Prevent intoxication
  • Engaging with patrons on the premises, for the purpose of encouraging responsible attitudes and practices in relation to the promotion, sale, supply, and consumption of liquor.
  • Monitoring alcohol consumption by patrons and their behaviour for signs of irresponsible, rapid, or excessive consumption of alcohol and for assessing for signs of intoxication.
  • Intervene at early stages to assist in the prevention of intoxication and anti-social behaviour, (such intervention may include suggesting that patrons moderate their alcohol consumption by consuming food or non-alcoholic beverages)
  • Refusing Service & following the relevant steps
    • Refuse Service of Alcohol
    • Ask the patron to leave the premises
    • Patrons asked to leave due to intoxication must not be within 50 meters of the premises & cannot return to the venue for a 24-hour period
• Violent, Disruptive or Quarrelsome behaviour is not tolerated in our venues, any patrons displaying such behaviours will be asked to leave and may result in disciplinary action.
• Our venues actively promote initiatives that minimise drink driving and take our duty of careseriously to safeguard the wellbeing of our members and guests.
• All staff are trained in the responsible service of alcohol, and we regularly provide further education around our standards, initiatives and the prevention of underage drinking and intoxication.

This code of conduct is a guide for members & guests on the standards of behaviour expected while on the premises of the club or while representing the club to ensure a safe, responsible, and enjoyable experience for all..

• Club property must be treated with care and not be willfully damaged
• All Club property must remain in its proper place and not removed unless written approval has been provided
• All Members and Guests must be polite and respectful of each other while on Club premises or at any Club function, activity or when representing as a member of the club and must not disturb or cause offence to any person on or near the Club’s premises or act in a manner prejudicial to the good nature of the club or good name of the club
• Members & Guests must behave in a manner that is in the best interest of the club and maintain it’s good reputation whether on or off the club premises
• Members must not knowingly introduce to the Club’s premises or to any function or activity any person who has been expelled from or refused membership or refused admission to the club due to misconduct or non-payment of any amount owing to the Club
• Members must not engage in dangerous, illegal, offensive, threatening, unethical, nuisance, harassing, insubordinate, lewd, violent, quarrelsome, indecent, or disorderly conduct on or in the vicinity of any of the Club’s premises or facilities or at any Club function or activity or in anyway connected with the Club
• Members must not behave in a manner that is unbecoming or detrimental or prejudicial to the interest of the Club, or which is likely to bring the Club in disrepute or contempt, whether on or off the Club premises
• Members must ensure that any guest introduced to the Club by a Member behaves to the same standard required of its members
• Members & Guests must comply with any reasonable direction of the CEO or person authorised by the CEO including any request to leave the premises or desist from involvement in any activity as requested including the Clubs responsible service of alcohol and gambling policies
• Members & Guests must not engage with any lobbying, canvassing, or electioneering

All Members & Guests Must Not:

• be intoxicated
• bring liquor onto the premises without permission
• use profane, obscene, or otherwise offensive objectionable language
• enter any office, bar, or storeroom without authority
• enter or remain on Club premises at unauthorised times
• Sleep or take a nap on premises
• infringe legislation controlling the operation of the Club
• engage with any gambling activity on the Clubs premises other than approved gaming
• remove any liquor from premises other than sold as take away
• engage in activity on in the vicinity of the Club in connection with prostitution
• smoke in non-smoking areas or take food into designated smoking areas
• make false entries in any record including sign in or membership application
• use or possess any prohibited or illicit drug, plant or substance

1. Purpose

Cabra-Vale Diggers is committed to providing exceptional customer service.  Cabra-Vale Diggers recognises that protecting an individual’s privacy and making them aware of this privacy policy is part of this commitment.

The Cabra-Vale Diggers Group provide premium hospitality and entertainment venues to members and guests.  This policy sets out the approach which the Cabra-Vale Diggers group takes in relation to the treatment of Personal Information.  This includes Campbelltown RSL and Cabra-Vale Diggers.

This policy includes information on how Cabra-Vale collects, uses, discloses and keeps secure, individuals’ personal information. It also sets out how Cabra-Vale Diggers makes the personal information it holds available for access to and correction by the relevant individual.

2. Personal Data

Personal data refers to any information or opinion relating to an identified or identifiable natural person. This includes personal data which reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or any further categories as defined by Article 9 of the EU General Data Protection Regulation.

3. How Cabra-Vale Diggers collects and stores personal information

Cabra-Vale Diggers only collects and stores personal information where it is necessary to do so in order to perform one or more of its functions or activities, and in accordance with this Privacy Policy.

Cabra-Vale Diggers collects information from individuals by various means including, without limitation, by individuals completing membership application or renewal forms, mailing subscription, entry into competitions and promotions and via access to our websites, in venue Wi- Fi and social media pages.

Cabra-Vale Diggers collects personal information primarily to supply individuals who obtain products or services with information and details of our products and services.  The Group also collects and uses personal information for the secondary purpose of:

• provision of products and services.
• accounting purposes; and
• business planning as well as product and service development.

Cabra-Vale Diggers is also required to collect and store certain member information in accordance with the Registered and Licensed Clubs Act 1976 (NSW). Cabra-Vale Diggers is unable to allow individuals to join the club or to be a temporary member, unless they have provided the required personal information.

4. Use of personal information

Cabra-Vale Diggers uses personal information primarily for the purposes listed above.

Where Cabra-Vale Diggers utilises direct marketing to individuals it will ensure that individuals are clearly notified of their right to opt out from further direct marketing.

We will not use personal information without taking reasonable steps to ensure that the information is accurate, complete, and up to date.

Cabra-Vale Diggers has a designated data protection officer, being the IT Manager in conjunction with the Marketing Manager, who are responsible for the protection and monitoring of the use of personal data held by Cabra-Vale Diggers.

5. Disclosure of personal information

From time to time, Cabra-Vale Diggers may disclose personal information to related or unrelated third parties.

Cabra-Vale Diggers may disclose personal information to unrelated third parties to enable outsourcing of functions where that disclosure or use is for a related secondary purpose and has been notified to individuals or where such disclose is within the individual’s reasonable expectations.

Cabra-Vale Diggers will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the use and disclose requirements of the Privacy Act 1988 (Cth).

In the rare event that Cabra-Vale Diggers is required to disclose personal information to law enforcement agencies, government agencies or external advisors, Cabra-Vale Diggers will only do so in accordance with the Privacy Act or any other relevant Australian legislation.

Individuals have the right to request that their personal data is only used or disclosed in limited circumstances, including where the individual’s consent is provided explicitly.

6. Information Quality

Cabra-Vale Diggers reviews, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.

We will take steps to de-identify or destroy personal information that is no longer needed for a primary or secondary purpose after a maximum of seven years, unless the law requires otherwise.

7. Security of personal information

Access to personal information in electronic or hard copy form is provided to a limited number of Cabra-Vale Diggers staff whose roles require access to such information.

Cabra-Vale Diggers will review, on a regular and ongoing basis, its information security practices to ascertain how compliance with its ongoing responsibilities are maintained.

Cabra-Vale Diggers will ensure that it only uses third party data processors who provide sufficient guarantees that they implement technical and organisational measures to ensure compliance with the EU General Data Protection Regulation thereby protecting the rights of all individuals of which personal information is held.

8. Access and correction of personal information held by Cabra-Vale Diggers

Cabra-Vale Diggers will allow its records containing personal information to be accessed by the individual concerned in accordance with the Privacy Act.

Cabra-Vale Diggers will correct its records containing personal information as soon as practically possible, at the request of the individual concerned, in accordance with the Privacy Act.

Individuals wishing to lodge a request to access and/or correct their personal information should do so by contacting a member of the Membership Team.

Subject to State and Federal legislation reporting and data retention requirements, individual also have the right to erasure (i.e. having their details removed from Cabra-Vale Diggers systems) where the information is no longer necessary for the purpose for which it was collected, or where the individual withdraws their consent and there is no longer a legal ground for processing their data.

9. Complaints

Contact with Cabra-Vale Diggers’s membership team via phone or web inquiry will be the first point of contact for inquiries about privacy issues.

Any formal privacy related complaints should be directed in writing to Cabra-Vale Diggers’s. Such correspondence will be responded do within 7 business days.

The contact details for Cabra-Vale Diggers’s are as follows:

Cabra-Vale Diggers Club Ltd
1 Bartley Street, Canley Vale NSW 2126

Ph: 02 9727 3600 Email: mail@cabravale.com

10. Transferring personal information overseas

Cabra-Vale Diggers generally does not send personal information overseas.

However, from time to time, Cabra-Vale Diggers may send your information overseas to service providers or other third parties who operate or hold data outside Australia.  Where this occurs, Cabra-Vale Diggers will make sure that appropriate data handling and security arrangements are in place.  Please note that Australian law may not operate to some of these entities.

11. Suspected Data Breaches

Cabra-Vale Diggers takes unauthorised access or disclosure of personal information very seriously and uses its best endeavours to ensure that a data breach does not occur.

In the event of a suspected data breach, Cabra-Vale Diggers has an established Data Breach Response Plan in place in accordance with the Privacy Amendment (Notifiable Data Breaches) Act 2017.